In the last years the number of new forms of workplaces, such as call centers, increases. It is defined as a workstation where the basic tasks of a worker are carried out with the use of a phone and a computer. According to statistics, about 1.3-4% of workers are employed in call centers in the European countries. The noise is one of the harmful and annoying hazards of call center workstations. The paper presents the noise sources in call center rooms, assessment criteria of noise and results of noise measurements in call center workstations. The results of measurements show that the noise at call center workstations (during the use of handset receiver phone by operators) can be harmful (causing the risk of hearing loss) and annoying, as it makes it difficult to carry out the basic work activities and causes additionally auditory disadvantageous changes in health.
The use of ultrasonic energy has created versatile possibilities of their applications in many areas of life, especially in hydro location and underwater telecommunications, industry and medicine. The consequence of a widespread use of high intensity ultrasonics in technology is the increased number of people who are exposed to such ultrasonic noise. Therefore it is important to determine the types of machines and other devices that are responsible for the emission of ultrasonic noise (10-40 kHz of central frequencies of one-third octave bands) as harmful and annoying hazard in the work environment. This paper presents ultrasonic noise sources frequently used in industry and preventive measures reducing the exposure to ultrasonic noise. Two types of ultrasonic noise sources have been distinguished: machines and other devices used to carry out or improve production processes, the so-called technological sources and sources in which ultrasonic noise exists as a non-intentional result of operation of many machines and systems, the so-called non-technological sources of ultrasonic noise. The emission of SPL has been determined for each groups of devices based on own measurement results.
The paper consists of study results of exposure to high frequency noise at metalworking workplaces. The study was carried out using objective methods (measurements of parameters characterizing the noise) and subjective studies (questionnaire survey). Metalworking workplaces were located in a steel structure (e.g. deck gratings) of the manufacturing plant. The results are equivalent sound pressure levels in the 1/3 octave frequency bands with center frequencies from 10 kHz to 40 kHz in reference to an 8-hour workday equal to approximately 81-105 dB at most of the tested workplaces and exceed permissible values. The questionnaire survey of annoyance high frequency noise (i.e. in the audible frequency and low ultrasound range) was conducted among 52 operators of machines. Most of the workers describe the noise as: buzzing, insistent, whistling and high-pitched squeaky. Respondents specify the noise levels occurring at workplaces as: loud, impeding communication, highly strenuous and tiring.